Online Enquiry Form

Termites

General Pest Control

Tile & Grout Cleaning

Carpet Cleaning

High Pressure Cleaning

Testimonials

Hi Ross, I appreciate your time and effort. Awesome job. Thanks
Dorreen (Waterford)

Hi Ross, The carpets look nice and fresh again, thanks for the good service. Will call you next time we need to "freshen up". Kind regards.
J Wilson (Sinnamon Park)

Hi Ross,Just a quick e-mail to say thank you, we are very impressed with our carpets and will recommend you to our family and friends. Thanks again.
D Jordan (Underwood)

Hey mate, Trent here from Meadowbrook bit late to call but just wanted to say thanks the carpets look bloody awesome. Cheers.
Trent (Meadowbrook)

Carpet Cleaning

« Back to Home Page

Freshen Up Services Carpet Cleaning can save you time and money with their proven Carpet Cleaning solutions.

Make no mistake Carpet Cleaning is a profession that requires skill and expertise, professional equipment, knowledge, and formal training.

Despite the gloomy economic times we face you should avoid the temptation to choose a Carpet Cleaner based solely on price.

Carpet is expensive to replace and can harbour all sorts of nasty germs and bacteria. A deep steam clean by a reputable Carpet Cleaner can extend your carpets life and improve the indoor environment where you live.

Unfortunately the Carpet Cleaning industry has a poor reputation. We’ve all seen and heard the horror stories –unsuspecting consumers ripped off by dodgy carpet cleaners who promise so much over the phone but deliver poor results.

There are a few simple steps you can take to avoid this happening to you. In this industry a little knowledge can save you money and disappointment.

Did you know?

· That the Carpet Cleaning industry is unregulated. There are no Government licensing requirements forcing operators within the industry to conform to a certain standard.

· That less than 10% of all carpet cleaners have any industry recognized formal qualifications or training.

· The Carpet Cleaning you thought you were getting is not always the Carpet Cleaning you end up with.

· That common industry practice is to ‘bait’ you with a low price over the phone to get your booking and then ‘switch’ you to a much higher price once inside your house. This technique is actually illegal in many countries.

· That the average Carpet Cleaner is just that “average”uses a portable electric cleaning machine that isn’t much more powerful than the machine you can hire from the supermarket.

· The World’s largest carpet manufacturer Shaw Industries recommends that your carpets be cleaned every 12 months using Hot Water Extraction commonly known as Steam Cleaning.

· Carpet is one of the most expensive items in your home. It acts like a filter and harbours many unpleasant germs and residues. Steam cleaning your carpets properly not only removes the dirt and grime but also harmful germs and bacteria, chemicals and other residues.

· Many consumers select their Carpet Cleaner based solely on price believing the results, experience, qualifications and equipment are all the same.

· Property Managers require Steam Cleaning when you vacate a rental property. It must be to a high standard. They can make you do the job again or they will have it done again by ‘their’ cleaner at YOUR EXPENSE. You don’t want your property manager giving you a bad reference do you?

Carpet Cleaners to avoid:

1. Those whose prices appear to be quite cheap. They simply have to cut corners to make a profit!

2. Those who arrive in a beaten up old van and whose equipment looks cheap and in poor condition.

3. Those who have absolutely no idea what the Australian Standard is.

4. Those who start to up sell you services as soon as they set foot in your house.

5. Those who do not offer a Guarantee.

How we can help:

Freshen Up Services Carpet Cleaning has the experience, knowledge, training and equipment to handle your Carpet Cleaning requirements.

Our Equipment

When your Carpet Cleaner arrives at your house to clean your carpets and opens the back of his van or truck what would you rather see?

The Prochem "Everest" that we use:

A beaten up 3 H.P. Electric Portable Machine like the one below that the average carpet cleaner uses:

OR:

You could hire a small system like this from the supermarket

with about the same power as your vacuum cleaner!

Freshen Up Services Carpet Cleaning uses the best carpet cleaning machine in the World.

How can we make this claim?

Because we only use the No.1 machine, the Everest, from the Worlds No.1 supplier Prochem USA.

The Everest literally is the Rolls Royce of carpet cleaning machines. It has the highest heat and vacuum of any other machine which means your carpets will be cleaner, healthier and drier.

Did you know that for every 18 °F increase in temperature above 118 ° F you double the waters cleaning ability? So if the water temperature is 136° F it will clean twice as well as water that is 118 °F. 154 °F water will clean four times as well as 118 °F water and so on until you reach water temperature of 2560 °F. The Prochem Everest easily exceeds 200 °F.

These machines cost nearly $60000 plus accessories plus van which is why there are so few of them in service in the Brisbane area.

Its features include:

· 49HP Nissan Engine with Electronic Fuel Injection

· Sutorbilt Tri-Lobe T408 Vacuum Pump

· CAT 5CP water pump

Now I know that means absolutely nothing to most people BUT what it means in simple terms is higher heat more airflow and more vacuum.

Your carpets will not only look cleaner they will be cleaner and drier!

The results we can achieve with these machines are light years away from those achieved by the typical carpet cleaner who uses the portable type machines shown above.

THEIR RESULTS CANNOT COMPETE!

SO WHICH MACHINE DO YOU WANT CLEANING YOUR CARPETS?

In the article below from the INCLEAN Magazine you will notice the proven results of using a truck mounted extraction machine. When you combine these machines with our hospital grade hepa filter vacuum cleaners 100% soil removal is achieved.

Online Enquiry Form

CARPET CLEANING

12th August 2005

Equipment Development Never-Ending

Our US correspondent Bill Griffin reports

X-Ray Fluorescence (XRF)
The Carpet and Rug Institute (CRI) has partnered with NASA (National Aeronautics and Space Administration) and Key Master Technology to use XRF technology to analyse what's left behind after carpeting has been cleaned. They recently sponsored a presentation on the subject at the Connections Cleaning Show in Orlando, FL.

A hand held XRF unit (about AU$45,000) sends energy in the form of x-ray photons into a sample matrix (fiber, paper, plastic, metal) and the x-rays strike electrons in the shells of the atoms present, sending a signature back to the hand held device. This measures the energy and number of returning x-rays to determine the quantity and type of elements present in the sample.

In recent tests of this technology, technicians found that home type portable extractors removed 6% of the soil present, rental unit extractors removed 15% of the soil present and truck mounted extractors removed 95% of the soil present.

Our Certification and Training

Carpet Cleaning has historically been viewed as a commodity - a menial task that anyone can do. Long before sophisticated textiles and complex indoor environments were created, cleaning may have been a simple, easy task, but that is no longer the case.

Complex flooring systems, sensitive fabrics, and new-age soiling conditions have created a need for advanced education in the cleaning industry. Unfortunately, many cleaners (and consumers) do not understand this concept.

Top-notch education is readily available in our industry. There is no excuse for cleaners not to educate themselves (and provide useful education to their clients). We attend as many courses as we can in order to bring you the very best. Many of these courses require travel interstate and can be quite costly. We believe however, as fibre technology changes and as floor coverings become more complex, proper education is becoming even more important.

The bottom line is that you have a tremendous investment in your textiles and flooring systems and it is our duty to know how to best care for them. Understanding cleaning technology at the highest level helps to reduce cleaning residues and creates a healthier indoor environment by eliminating invisible germs and bacteria.

We are certified by both The Institute of Inspection Cleaning and Restoration (IICRC) and The Australasian Carpet Cleaning Institute (ACCI). This certification is gained through study, experience and successful completion of formal written examinations.

The world’s five largest fibre producers--Allied, BASF, Du Pont, Hoechst Celanese, and Monsanto as well as Shaw Industries the world’s largest carpet manufacturer all recommend periodic professional cleaning using hot water extraction (steam cleaning) by a trained professional as the best method for Carpet Cleaning.

Our Experience and Commitment

We have cleaned 1000’s of carpets for homeowners, vacating tenants and property managers. You will get the benefit of our experience.

We have invested substantially in our equipment, vehicles and training.

Non-Toxic Solutions

We only use environmentally friendly non-toxic solutions. You your family and pets will be completely safe.

These are the very best pre sprays from the top manufacturers. Cheaper chemicals generally have a higher pH which can damage your carpet fibres and leaves a sticky residue-this promotes rapid re soiling.

The products we use are effective, efficient, and safe for the occupants, the carpet and the environment.

We Clean for Health

Experts recommend that textiles and floors be cleaned at least once per year for maximum performance and a healthy indoor environment.

Studies have proven that carpets, fabrics, and floors do not perform as well and are subject to contributing to an unhealthy indoor environment, if not cleaned regularly.

Dr. Michael Berry of the Environmental Protection Agency USA has stated "Based on what I have learned from researchers working in the United States, Canada, and Western Europe, I have reached the conclusion that carpeting and fabrics not cleaned and properly maintained have the potential to cause a variety of health problems inside the building environment."

He continued "Cleaning for health is an integral part of an effective cleaning process. When you clean properly, health protection is given.

Cleaning is the process of locating, identifying, containing, removing and properly disposing of an unwanted substance from a surface or environment. What people have called cleaning in some cases has been nothing more than treatment. The two are different. I can treat something and change its appearance, and I can clean something and actually reduce a person's exposure to something that isn't wanted in a surface or environment".

"Anybody who professes to be a professional cleaner really is a manager of an indoor environment" says Dr. Berry.

It’s important to remember that just because your floors look clean doesn’t mean they are clean.

Soils, pollens, bacteria, fungus, cigarette smoke, car exhaust, asphalt, insecticides, urine, faecal matter and hundreds of other chemical pollutants are transferred to your furnishings daily-especially if you have pets and children. Your carpet acts like a sink and collects and filters all of these contaminants. In addition soil is corrosive by nature and eats away at the fibres of your carpet like sandpaper.

Almost any carpet cleaner can make a carpet look good but is it really clean, has it been sanitized and have all the contaminants been removed?

You can hire someone for $55 who will wet your carpets (often soaking them!) and make you think their clean.

But if you’re smart and you want to protect you and your family’s health, as well as your investment in your carpets then contact us immediately.

Our knowledge, training, education and state of the art machinery removes all these harmful pollutants as well as giving you complete peace of mind!

Our Guarantee

If for any reason whatsoever you the customer are not satisfied with the quality/delivery/results of our services you can receive a complete 100% refund OR you can pay us what you believe our service was worth!

Online Enquiry Form

In Summary:

Freshen Up Services Carpet Cleaning:

· Uses the top of the range Everest Prochem US built truck mounted steam extraction machines costing nearly $60000 each plus accessories plus van.You get results!

· Is certified by both the Australian Carpet Cleaning Institute (ACCI) and the Institute of Inspection Cleaning and Restoration (IICRC).
You will get peace of mind!

· Have cleaned 1000’s of carpets for homeowners, tenants, and property managers.
You will get the benefit of our experience!

· Have invested substantially in our equipment, vehicles and training.
We know what we are doing!

· Only use environmentally friendly non-toxic solutions.
You and your family members and pets will be completely safe!

· Cleans for health- we sanitise and remove all contaminants.
It doesn’t just look clean it is clean!

· Offers a 100% money back guarantee!

In addition:

· We carry $5 million worth of General & Public Liability insurance through Pacific International Insurance Limited. You are protected!

· We will arrive when we say we will. You won’t be sitting around all day!

· We will exceed your expectations!

· We do not use the common industry practice of ‘bait and switch’. You will not be baited by an unusually low price over the phone and then ‘switched’ into higher priced unnecessary services once we arrive at the job.

Whether you are a homeowner or a vacating tenant the cleaning of your carpet is something you should not take lightly. Making the wrong decision can have long lasting effects on the longevity of your carpet and your family’s health.

The carpet in your home can cost anywhere from $4000 to $15000 to replace-a substantial amount of money in anyone’s terms. Having it cleaned regularly by a company that knows what its doing will extend its life and create a healthier indoor environment.

Avoid the temptation to choose a carpet cleaner based solely on price. If a price seems too good to be true, it probably is. We recognize that most people generally ring around to check prices but please compare apples with apples. You must consider experience, knowledge, training, certification, chemicals, insurance and equipment.

Entrust the cleaning of it to people who know what they are doing!

Freshen Up Services Carpet Cleaning has the equipment, experience and knowledge to produce results to exceed your expectations.

Please Note: We only service houses, townhouses and direct access units. Our equipment does not allow us to clean units above the ground floor.We cannot take hoses across common areas.

If you would like a quote or if you need more information than the website can provide please call us on 1300 765 164 or fill in the

Online Enquiry Form.

Thank you for your time.

Frequently Asked Questions

How long will it take for my carpets to dry?

2 to 4 hours depending on variables such as the thickness of pile and fibres, the weather conditions and the air circulation in your home. Wool will take longer than a synthetic carpet because it holds more moisture. It’s just like your washing. A dry windy day dries your washing faster than a cloudy wet humid day. You can use ceiling fans to speed up the process.

Can I walk on my carpets after they have been cleaned?

As long as you don’t have dirty feet. Try and keep pets, children and heavy traffic off the carpet during the drying process.

How often should I clean my carpets?

Cleaning frequency depends predominantly on usage. Most domestic carpets should be cleaned at least yearly. To protect your investment and your health, carpets need to be professionally cleaned at least every 12 months from new. If you have pets and children this should be every 6 months and some commercial situations may require cleaning every 3 months.

Your carpets need regular servicing just like your car for optimum performance. When cleaned and maintained correctly carpet life is significantly extended and indoor air quality is significantly improved. Carpets should be cleaned even when they don't appear to be particularly dirty. It's the unseen soils, bacteria and allergens that cause the real damage both to your carpets and to your personal health. You should not wait for carpets to look dirty before cleaning - that may be too late. Professional cleaning is the key to killing dust mites which is the number one cause of allergens in the indoor environment.

Do you move furniture?

Like most companies we only move light basic furniture that can be moved by one technician. Additionally we ask that you pick up smaller items and breakables.

Heavier items, fragile items and furniture with electronics or breakables will either need to be moved ahead of time or we can clean around it. We recommend as much furniture be removed prior to our arrival so we can spend our time cleaning rather than moving furniture.

I have allergies and am worried if the chemical that you use will bother me?

The solutions that we use are environmentally safe and completely nontoxic and are safe for people with allergies, children and pets.

What do I do after my carpeting has been cleaned?

Floors can be slippery after cleaning. Be careful when walking from the carpet to a hard surface until the carpeting is thoroughly dry. Vacuum carpet anytime after a 24-hour period.

Do Carpet Protectors work?

Diluted properly, applied at the recommended coverage, and groomed into the carpet with a professional groomer, a carpet protector will help you clean up spills easier, your carpet will stay cleaner longer due to the added resistance to dry soil, and the next time the carpeting is cleaned it will clean up better. Carpet Protectors should be applied after a period of 2 years in moderate traffic areas and more often in heavy traffic areas. Each and every time the carpet is cleaned after the first treatment it should be re treated. Carpet protector is strongly recommended as it can prevent many permanent stains; assist in resisting traffic area damage and make future cleaning more effective.

Why are some cleaners advertising carpet cleaning for $50?

In life you generally get what you pay for! The Carpet Cleaning industry is no different. Our prices are reflective of our training, experience, quality workmanship, equipment and materials used when we clean. An unbelievably low price should send you a warning sign.

Beware of:

Untrained technicians who can damage your carpet and leave behind a myriad of ongoing problems like over wetting, chemical residues that lead to rapid re soiling etc
No Insurance
No Guarantee
Poor equipment held together by chicken wire and duct tape
Bait and switch techniques that lead to high pressure up selling once the technician is in your home

Make sure you compare Apples with Apples!!!
Everyday we receive many calls from potential clients asking us for a quote. In reality what they are really looking for is the cheapest price. Fair enough-everyone loves a bargain! Only trouble is in this industry you get exactly what you pay for!
The Carpet Cleaning Industry is unregulated which means anyone with as little as $500 and 10 mins of knowledge can profess to be a Professional!

When choosing a carpet cleaner look for the following:-
Accreditation-IICRC or equivalent
Equipment: Truckmounted machines give the best performance by a country mile!High heat above 200 degrees fahrenheit and extreme extraction leaving minimal moisture.
Chemicals: Does your cleaner understand the pH scale? Are they using quality pre sprays or the cheapest rocket fuel they can find?
Insurance
Experience, reliability & dependability
Credibility

Then compare price!

Remember Dry Cleaners DO NOT extract so where does the dirt go???????????????

Cleaners who use Portable Machines use YOUR hot water so can it really be steam cleaning???????

I have stains that go away after cleaning but they return a few days later.

Most recurring spots or stains can be traced to inadequate rinsing of spot removal agents. Many commercially available spot removal agents do an excellent job in removing spills but detergent residues remain behind to attract additional soil. In using any spot removal agent, continue rinsing with warm water and blotting with paper towels until all sudsing has stopped, if it remains behind it will attract additional soil. In using any spot removal agent, continue rinsing with warm water and blotting with paper towels until all sudsing has stopped.

Will hot water extraction (steam cleaning) damage my carpet?

No! Hot water extraction is the method preferred by Shaw Industries (the World’s leading carpet manufacturer) and many other carpet manufacturers. It is considered by many to be the best method of removing embedded soil and other contaminants.

Do you guarantee your work?

Of course! You rightly deserve quality work completed in a timely manner. If you are not delighted with the work we do for you, we respect your right to withhold your payment

What kind of certification do you have?

Queensland Building Services Authority BSA Lic. No. 1163812
Qld Health Pest Management Technician Licence No 13785
Certificate III in Asset Maintenance (Pest Management-Technical)
Homeguard Accredited Installer No. 1294
Camilleri Underslab Injection System Installer Licence No. 530
Nemesis Termite Baiting System Accredited Installer No. 00191
Institute of Inspection Cleaning and Restoration (IICRC)
Carpet Cleaning Technician CCT
Water Damage Restoration Technician WRT
Floor Care Technician FCT
Australasian Carpet Cleaning Institute (ACCI)
Carpet Cleaning Technician
Aqua Mix Independent Applicator Tile & Stone Care

Carpet Services we offer include:

1. Carpet Steam Cleaning

For Property Managers
For Vacating Tenants
For Residential Homes
For Commercial Clients

2. Commercial maintenance cleaning using Encapsulation Technology.

3. Scotchguard Carpet Protection

4. Stain Removal including the heat transfer method.

We have many chemicals and techniques we can use to treat spots and stains. Some spots can be easily removed while others may take time and will incur an additional charge. If we believe a stain is not economic to remove or successful removal is not guaranteed we will tell you during our inspection.

We will not waste your money!

It really does depend on your level of tolerance. Carpet cleaners who include all stains and spot removal in their all inclusive low price are misleading you.

5. Pet Urine Treatment

6. Rotary agitation
For those dirty and heavily soiled carpets.

Please note

A minimum charge applies to all carpet related jobs
All prices are subject to inspection

Please call us on 1300 765 164 or fill in the Online Enquiry Form.